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Ask external people for feedback

A 360º feedback can also include people who don’t work for you: a supplier, a customer, an external coach. They need no easyreview account. They receive an email with a personal link, answer the same questionnaire as everyone else, and see nothing else of the system.

Who you can invite

  • Anyone with an email address, regardless of the company they work for.
  • You can invite the same person in several participation groups — every invitation is a separate entry.
  • An employee’s address is allowed as well. That person then answers as an external feedback provider on top of their own participation, and the two responses stay separate.

External people don’t count towards your licensed employees and never show up in any employee list.

Invite an external person

  1. Open the status page of the review. The participant list is already open there.
  2. In the row of the feedback recipient, open the menu on the right and choose Invite external person.
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Row menu of the participant list with the "Invite external person" entry
  1. Enter first name, last name and email address. If several perspectives are open to external people, pick the right perspective as well.
  2. Click Invite.
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The "Invite external person" window with the fields filled in

The invitation goes out right away — unlike adding employees, you don’t have to send anything separately. The person then appears in the participant list with their perspective, and the paper plane icon marks the invitation as sent.

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Participant list with the newly invited external person

What the invited person receives

The email contains a personal link. One click opens the questionnaire — no sign-in, no password, no PIN. The link belongs to that one invitation.

In the questionnaire, the person sees the name of the feedback recipient and the questions of the perspective you invited them into. Staff number, supervisor and other employee data stay hidden — only people with an account in your company see those.

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The questionnaire as the external person sees it

Reminders reach them like every other feedback provider, as long as the matching rules are active.

What external people cannot do

  • See results — neither during the process nor after it closes, not even after sealing.
  • Moderate or seal — a perspective that moderates or belongs to the sealing committee cannot be opened up for external people in the first place.
  • Sign in with a PIN — the link from the email is the only way into the questionnaire.

They do count, though: the participation group only counts as complete once the external response is in. In the evaluation, their answers appear like those of every other feedback provider.

Remove an external person again

Use Remove participants in the same row menu to remove the participation, exactly as you would for an employee (see Remove participants). The person’s name and email address are then removed from the system automatically, because without a participation they serve no purpose.

If you want feedback from the same person later on, simply invite them again.